Replacements

Eligibility: If you received a defective or incorrect item and would like to exchange it for a replacement, please contact our customer support team at support@brightschoolkits.com within 14 days of delivery.

Exchange Process: Our team will guide you through the exchange process and provide instructions on how to return the defective or incorrect item. Once we receive the item, we will ship out a replacement promptly.

Expedited Exchange: If you need the replacement item urgently, you have the option to place a new order for the item and request a refund for the defective or incorrect item following our return process.